RETURN AND EXCHANGE

Returns of items can be done within 14 days from the date of purchase in the POEMMA showroom and in the online store. Items returned outside this period will not be accepted.
Return is possible if it was not in use and the presentation, consumer properties, seals, and factory labels are preserved. Otherwise, the exchange and return of goods are not possible. The return is carried out by the buyer.
The return is carried out by the seller if items have a manufacturing defect.

Please send us the email to poemma@poemma.com with the theme letter “REQUEST TO RETURN” and include:

1. Your Order Number
2. Your Last and First name
3. The name of the product you’d like to return
4. The size and color of the item
5. The reason for making a return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.